Terms of Service

01Who we are

Loop is a service operated by Saminu Hansaja Wickramasinghe, an individual based in Sri Lanka. “We”, “us” and “our” in these Terms mean the operator of Loop, including any successor under the Assignment section below. Our address is:

You can reach us at support@looployalty.lk or through our contact page.

02What Loop is

Loop lets shops run digital stamp cards. Owners and managers set up their shop and cards in the Loop dashboard, staff issue and stamp cards with the Loop app for iPhone and Android, and customers keep their card in Apple Wallet or Google Wallet.

These Terms apply to everyone who uses Loop: shops and their team members, and customers who hold a card. How we handle personal information is explained in our Privacy Policy.

03Your account

You must be at least 16 years old to create a Loop account. If you use Loop for a business, you confirm that you are allowed to act for it, and these Terms apply to that business too.

Give accurate information and keep it up to date. Keep your sign-in details safe and don't share your account. You are responsible for what happens under your account. If you think someone else has used it, change your password and contact us.

04Shops and team members

The person who creates a shop is its owner. The owner is responsible for the shop on Loop and for who they let into it. Owners and managers can invite people, change roles and remove team members. Team members act for the shop when they issue, stamp or redeem cards, and the shop is responsible for what they do in Loop.

If you leave a shop or are removed from it, you lose access to its cards and customers. The stamps you gave stay in the shop's history.

05Your stamp cards and customers

If you run a shop on Loop, you are responsible for:

• Everything you put on your cards, including logos, brand names, images, text and messages. You confirm that you own or have permission to use it and that it doesn't infringe anyone else's rights.
• Your reward offer. You decide what a full card earns and you must honour it. Loop is not part of the offer between you and your customers, and any dispute about stamps or rewards is between you and them.
• Your customers' information. You must have a lawful reason under data protection law to collect it, give your customers any notices the law requires, and act on their requests, for example by deleting a customer who asks. We process this information for you as described in the Privacy Policy.

06If you hold a Loop card

Your stamp card comes from the shop that gave it to you. The shop decides what the card offers, how stamps are earned and what rewards you get, and it is responsible for honouring them. Questions about stamps or rewards should go to the shop.

A card is personal to you and has no cash value. Don't copy, change or misuse it. You can remove it from your wallet at any time. A card may stop working if the shop deletes it or stops using Loop.

07Messages to customers

Shops can send updates and messages to their customers' cards. Use them only for your stamp card and offers. You must not send spam, misleading messages, or messages your customers have not agreed to receive, and you must follow the laws on marketing messages where your customers live.

08Apple Wallet and Google Wallet

Loop cards are delivered through Apple Wallet and Google Wallet. Shops must follow Apple's and Google's terms and policies for wallet passes in addition to these Terms. We may refuse to issue, or void, any card that we believe breaks those policies or these Terms. Apple and Google may also remove or restrict cards on their own, and we are not responsible for their decisions or for changes to their services.

09Acceptable use

You agree to use Loop only for lawful purposes. In particular, you may not:

• Use Loop for anything illegal, fraudulent or misleading, or to pretend to be another business or person
• Issue cards or add stamps that are fake, or that a customer has not earned under your own offer
• Upload anything unlawful, offensive or harmful, or that you have no right to use
• Access another shop's data, or try to get around Loop's security or limits
• Scrape, copy, reverse engineer or resell Loop, except where the law allows it
• Disrupt or overload Loop, or interfere with anyone else's use of it

10Fees and payment

Some features of Loop may require a paid plan. The price and what each plan includes are shown before you buy. Paid plans are billed in advance for each billing period and renew automatically until you cancel. Unless stated otherwise, prices exclude applicable taxes, which you are responsible for.

Fees are non-refundable except where required by law. We may change our prices with at least 30 days' notice, and the new price applies from your next billing period. If a payment fails, we may suspend paid features until it is settled.

11Intellectual property

Loop, including its apps, website, designs and code, is owned by or licensed to us and protected by intellectual property laws. We give you a limited, non-exclusive, non-transferable licence to use Loop in line with these Terms.

You keep ownership of the content you add to Loop, such as your logo, card designs and images. You give us permission to store, copy and show it only as needed to run Loop for you, including on your customers' cards.

12The Loop app and app stores

If you download the Loop app from Apple's App Store or Google Play, the store's own terms also apply. For the app from the App Store:

• These Terms are between you and us, not Apple. We, not Apple, are solely responsible for the app and its content.
• Your licence to use the app is limited to Apple-branded devices that you own or control, as allowed by the Usage Rules in the App Store Terms of Service.
• We alone are responsible for maintaining and supporting the app. Apple has no obligation to do so.
• If the app fails to meet any warranty that applies, you can tell Apple, and Apple will refund the price you paid for the app, if any. To the extent the law allows, Apple has no other warranty obligation for the app.
• We, not Apple, are responsible for handling any claims about the app, including product liability claims, claims that it fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
• If anyone claims that the app or your use of it infringes their intellectual property rights, we, not Apple, are responsible for investigating, defending, settling and resolving that claim.
• You confirm that you are not in a country subject to a U.S. Government embargo or designated by the U.S. Government as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• You must follow any third-party terms that apply when you use the app, such as your mobile data provider's.
• Apple and its subsidiaries are third-party beneficiaries of these Terms, and once you accept them, Apple may enforce them against you.

Questions, complaints or claims about the app should be sent to us at the address in Who we are, or to support@looployalty.lk.

13Changes to Loop

We keep improving Loop, so features may change, be added or be removed. If we make a change that significantly affects how you use Loop, we will try to tell you in advance. We aim to keep Loop available at all times, but it may sometimes be unavailable, for example during maintenance.

14Ending your use of Loop

You can stop using Loop and delete your account at any time from the app or the dashboard, as described in the Privacy Policy.

We may suspend or close your account, or a shop, if we believe you have broken these Terms, if the law requires it, or to protect Loop or the people who use it. Where reasonable, we will tell you first and give you a chance to fix the problem.

When a shop is closed or its owner's account is deleted, the shop's cards stop working and its data is deleted as described in the Privacy Policy.

15Disclaimer of warranties

Loop is provided “as is” and “as available”, without warranties of any kind, either express or implied. We do not guarantee that Loop will be accurate, complete, uninterrupted or free of errors.

16Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental or consequential damages, or for lost profits, revenue or data, resulting from your use of or inability to use Loop or any card issued through it. Nothing in these Terms limits liability that cannot be limited by law.

17Governing law

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of Sri Lanka. Nothing in this section removes any protection you have under mandatory consumer law in your country of residence.

18Assignment

We may transfer our rights and obligations under these Terms to a company we set up to run Loop, or to a buyer or successor of the service. If that happens, we will tell you by email or on this page, and these Terms continue with the new operator. You may not transfer your account or these Terms without our written consent.

19Changes to these Terms

We may update these Terms from time to time. We will post the new version on this page with a new date and, if the changes are significant, tell account holders by email or in Loop before they take effect. If you keep using Loop after that, you accept the updated Terms.

20Contact us

If you have any questions about these Terms, email us at support@looployalty.lk or use our contact page.