Delete your Loop account

01How to delete your account

Any of these deletes your Loop account. You don't need the app installed for the web or email.

• In the Loop app: open the Account tab, tap Account settings (the gear next to your name), then tap Delete account.
• On the web: go to loop.tapace.lk/delete-account, sign in, and follow the steps. If you're already signed in to the dashboard, open Account settings, then Security, then Delete account.
• By email: write to support@looployalty.lk from the email address on your account and ask us to delete it.

We ask you to confirm with a code we email you. If you signed in with Apple, you confirm with Sign in with Apple on an iPhone instead, and we revoke Loop's access to your Apple ID. If you don't have an iPhone, email us and we will delete it for you.

If a shop you own is on a paid plan, email support@looployalty.lk and we will close the plan and delete your account for you.

02What is deleted

Deleting your account removes straight away:

• Your name, email address, password, profile photo and sign-in connections
• Your membership of every shop
• Every shop you own, with its branches, cards, customers and history, and the cards issued to its customers

03What is kept

• Stamps you gave in a shop you don't own stay in that shop's history, without your name.
• Deleted information can stay in backups for up to 14 days, then it is gone.

04If you hold a stamp card

Stamp card holders don't have a Loop account. Your card belongs to the shop that gave it to you: ask the shop to delete you, or email support@looployalty.lk. See the Privacy Policy for more.